Help Centre

Everything HR teams ask before launching the scheme, and everything employees ask before installing solar, a heat pump or a battery. If it is not here, ask us and we will answer it straight.

27 answers for HR, reward and finance teams.

Why offer the scheme

The business case for putting the Net Zero Home Scheme in front of your people.

What problem does the Net Zero Home Scheme solve for employers?

Home energy is one of the biggest pressures on household budgets, and it is one an employer cannot fix with a pay review alone. The scheme gives your people discounted access to heat pumps, solar, battery storage and smart energy tech, so their fixed monthly outgoings fall permanently rather than for one pay cycle.

What does it cost the business?

Nothing. There is no licence fee, no subsidy requirement, no minimum headcount and no funding commitment. One short agreement gives your whole workforce access at member pricing.

How is this different from a discount portal?

A discount portal lists thousands of offers nobody uses. This is a walled garden of vetted products with real, negotiated savings of up to 15%, delivered by accredited nationwide installers, with a managed quote process behind it rather than an affiliate link.

Which employers get the most out of it?

Any employer with a workforce that owns or influences their home energy setup. It works particularly well where the population is spread across the UK, because the installer network is nationwide rather than regional.

How does it help retention and engagement?

Benefits that reduce a recurring household bill are remembered far longer than one-off perks. Employees who install solar or a heat pump associate a multi-year saving with their employer, and the launch gives you a genuinely new thing to say to your people.

Does it support our ESG or Net Zero reporting?

Yes. You receive anonymised aggregate reporting on take-up, completed installs and estimated carbon saved, which supports scope 3 and employee-engagement narratives without touching individual data.

Can we offer it alongside our existing benefits platform?

Yes. The scheme sits outside payroll and outside your benefits platform, so it does not disturb existing providers. Most employers link to it from their intranet or benefits hub.

Does it work alongside an EV salary sacrifice scheme?

It complements it. Households charging an electric car at home save far more with solar, a battery and the right tariff, so the two benefits reinforce each other.

Risk, liability and compliance

What the employer is, and is not, responsible for.

Is this salary sacrifice?

No. The scheme sits entirely outside payroll. Employees buy directly from the installer at member pricing, so there is no deduction, no P11D and nothing for payroll or finance to process.

Who carries the liability if an installation goes wrong?

Not the employer. The contract is between the employee and the accredited installer, who holds the workmanship warranty, insurance-backed guarantee and consumer-code obligations. We manage the escalation on the employee's behalf.

Are we giving financial advice by promoting it?

No. You are signposting a benefit. All pricing, product information and quoting is handled by us and the installer, and employees make their own purchasing decision.

What data does the employer receive?

Anonymised, aggregate reporting only: take-up numbers, installs completed and estimated carbon saved. Individual quotes, addresses and personal data are never shared with the employer.

How is employee data handled?

Data is processed under UK GDPR, used only to produce a quote and deliver the installation, and never sold. Employees can request deletion at any time.

Are the installers vetted?

Yes. Installers are accredited (MCS or equivalent where applicable), insured, consumer-code registered and reviewed on quality and completion, not just price.

What if we want to withdraw the scheme later?

You can stop promoting it at any time with no exit fee. Employees already mid-installation keep their contract with the installer, which is unaffected.

Launching and running it

What actually happens between signing and your people getting quotes.

How long does launch take?

Typically about a week. You sign the agreement, we send the comms pack with launch email, intranet copy and FAQ, and your people can request a live online quote the same day it goes out.

How much work is it for HR?

Close to none. There is one agreement to sign and one set of comms to send. Every employee question, quote and installation query comes to us, not to your team.

What is in the comms pack?

A launch email, intranet and newsletter copy, a poster or Slack/Teams asset, an employee FAQ and a short explainer of what the scheme covers.

Do you run employee webinars?

Yes. We can run live sessions for your people covering how the products work, what they cost and what to expect from an install.

How do we keep momentum after launch?

Seasonal moments work best: a spring push on solar, an autumn push on heat pumps and insulation, and a tariff reminder around price cap changes. We supply the copy each time.

Who do employees contact with questions?

Us. Employees deal directly with the scheme team and their installer, so HR is not a middle layer.

How do we measure success?

Through the aggregate report: quote requests, installs completed, estimated household savings and estimated carbon avoided across the workforce.

Eligibility and coverage

Who in your workforce can use it, and where.

Is the whole workforce eligible?

Yes. Every employee has access regardless of role, salary or length of service, because nothing runs through payroll.

Do renters qualify?

For parts of the scheme, yes. Plug-in solar and the member energy tariff need no permanent alteration to the property, so renters can take them up immediately. Solar, heat pumps and battery storage need the property owner's consent.

Is coverage nationwide?

Yes, across mainland Great Britain through two nationwide embedded installer networks. Some remote areas and islands may have longer lead times.

Can employees' family members use it?

The member pricing is for employees and their household. Ask us if you would like to extend it more widely.

What happens if an employee leaves the business?

Anything already purchased is theirs, with warranties intact. They simply lose access to future member pricing.

Still have a question?

Book a 20 minute demo or leave your details and we will come back with a straight answer, no hard sell.

Brought to you by Net Zero Benefits and The Electric Car Scheme, the UK's largest independent salary sacrifice provider.

See the scheme end to end in 20 minutes.

A live walkthrough with the team who built it. 

  • The employee experience, from sign up to install.
  • Exactly what the discounts look like across each product.
  • What you would need to launch it: no payroll changes, no budget.
  • Your questions, answered by a person who knows the answer.
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